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How does manufacture warranty work on service calls? And do the customers have any responsibility of the service call they report about?

The first question: How does manufacture warranty work on service calls?
Answer: If you have a problem with your appliances and it falls under the first year of purchase and is a manufacture failure of the product, than the repair would be covered under warranty. The manufacture will not cover rust, customer abuse, non related issues with the product example power issues to the appliances, and in most cases cosmetic parts due to damage. The customer must call an authorized service company. This can be done by calling the customer service number provided for your brand of appliance. The service company will come to your home and repair and replace any parts they are related to a manufacture defect. The service company will then file a claim through the manufacture for reimbursement for the labor and any parts replaced. The service company will not be paid for any mark up on the part replaced. The service company will be paid for only labor for the repair (which is a flat rate)
The service company will not be paid for anymore labor for 30-60 days for any rechecks from the appliance if the customer calls back with other complaints on the product. The service company is required to return to the home and recheck the appliance if it has a manufacture failure again. Customer education calls are not covered. If an event results in the product having a failure that is not covered by the manufacture the customer will be responsible for the repair.
The service company do not get annual checks from manufactures. They only get paid when each appliance is completed. A warranty claim is filed for each appliance failure.

And do the customers have any responsibility of the service call they report about?
Yes, it is the sole responsibility of the customer if any failure of the product is not covered by the manufacture terms and conditions in the owners manual of the product being repaired. The warranty company does not pay for claims than do not have a manufacture failure. The service company will have to bill or collect for any repairs not covered by the manufacture.

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