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Most all appliance parts come with a manufacture defect warranty for 90 days unless we told you otherwise. If your appliance part fails due to a manufacture defect, we will replace the part upon receiving your defective part. Shipping fees are not included in the return.

  • What is your return policy?
    Within 30 days of receiving your order, you may return any item in its original condition for a refund of the item(s) price. If we've made an error in the shipment, we'll also refund the shipping and handling charges. Free shipping orders will have a $7.00 shipping fee deducted on returns not due to our errors.
  • What is the warranty on electrical or mechanical parts?
    All electrical and mechanical parts have a 90 day manufacture part only warranty. This is handled through our store.

  • Why doesn't your website have an email address listed?
    There are spammers out there that will crawl the websites over and look for email addresses. This helps stop spam. We have a simple fill out form in the contact us form. If you need the email address to put in your address book, simply email us for a request and we will email you back as soon as possible.

  • Do you ship worldwide?
    Yes , to select ones. Please visit our shipping policy page.

  • Do you ship to unconfirmed shipping addresses?
    No. As of 02/01/2006 we require a confirmed shipping address.

  • Why doesn't your site have a big part look up program?
    Why does your site not have a large catalog for parts? We are in fact a large company but small (online) company and with 1,000's of parts needed for appliance it’s very hard to keep an updated website on part changes. Also large companies with self look up online part programs pay a lot of money to keep it up, which in turns reflects on the price of the parts they sell you. So please excuse our way of ordering parts, but we pass the saving on to you and you will be very happy with the savings you will find, just take any of the part numbers on our site and compare them around. We are still very prompt and supply you with a low price and fast service. Thank you.

  • Why should I order a part from you and not someone else?
    Why should I order a part from you and not someone else? We currently stock over 5,000 parts for major appliances. We are computer linked with the largest appliance distributor in the U.S.A. If we don't have it, we'll get it from them at no extra charge to you (next day to us in some cases)! And we are not an out of the home type of online business, we are a real business 20 + years established.

  • Why are prices sometimes different than what you have on your local pickup prices?
    Why are prices sometimes different than what you have on your local pickup prices? Well, actually all our normal stocked prices should be the same. But if you were quoted a different price for a (special order) part please let caller know, and we will look into it. Because we are trying to beat the entire main internet prices available to you, that day maybe a special rate on shipping or a blow out on that part. Plus shipping and handling charges may be to work out same. All of this combined your price on us shipping it to you maybe different than you just walking in and picking up the part you want. Which you will get a LOW COST ANYWAYS. We do go by a low MSRP on all parts.

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