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- What is your return policy?
Within
30 days of receiving your order, you may return any item in its
original condition for a refund of the item(s) price. If we've made an
error in the shipment, we'll also refund the shipping and handling
charges. Free shipping orders will have a $7.00 shipping fee deducted
on returns not due to our errors.
- What is the warranty on electrical or mechanical parts?
All electrical and mechanical parts have a 90 day manufacture part only warranty. Which is handled through our store.
- Why doesn't your website have an email address listed?
There
are spammers out there that will crawl the websites over and look for
email addresses. This helps stop spam. We have a simple fill out form
in the contact us form. If you need the email address to put in your
address book, simply email us for a request and we will email you back
as soon as possible.
- Do you ship world wide?
Yes , to select ones. Please visit our shipping policy page.
- Do you ship to unconfirmed shipping addresses?
No. As of 02/01/2006 we require a confirmed shipping address.
- Do i have to have a Paypal account to pay you?
No. You can still use paypal.com,or use your credit card direct within our site.
- Why doesn't your site have a big part look up program?
Why
does your site not have a large catalog for parts? We are in fact a
large company but small (online)company and with 1,000's of parts
needed for appliance its very hard to keep a updated website on part
changes. Also large companies with self look up online part programs
pay alot of money to keep it up,which in turns reflects on the price of
the parts they sell you. So please excuse our way of ordering parts,but
we pass the saving on to you and you will be very happy with the
savings you will find,just take any of the part numbers on our site and
compare them around.We are still very prompt and supply you with a low
price and fast service. Thank you.
- Why should I order a part from you and not someone else?
Why
should I order a part from you and not someone else? We currently stock
over 5,000 parts for major appliances. We are computer linked with the
largest appliance distributor in the U.S.A. If we don't have it, we'll
get it from them at no extra charge to you (next day to us in some
cases) ! And we are not a out of the home type of online business, we
are a real business 20 + years established.
- Why are prices sometimes different than what you have on your local pickup prices?
Why
are prices sometimes different than what you have on your local pickup
prices? Well, actually all our normal stocked prices should be the
same. But if you were quoted a different price for a (special order)
part please let caller know,and we will look into it. Because we are
trying to beat all the main internet prices available to you,that day
maybe a special rate on shipping or a blow out on that part. Plus
shipping and handling charges may be to work out same. All of this
combined your price on us shipping it to you maybe different than you
just walking in and picking up the part you want. Which you will get a
LOW COST ANYWAYS. We do go by a low MSRP on all parts.
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Let us look the part up for you
with your model number! Use the live chat!
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