Cannon's Appliance Service & Parts

What is your return policy?
Do i have to have a Paypal account to pay you?
What is the warranty on electrical or mechanical parts?
Why doesn't your website have an email address listed?
Do you ship world wide?
What is your home service rates?
What is the shop fee for an appliance that is brought into the shop?
Do you ship to unconfirmed shipping addresses?
Do i have to have a Paypal account to pay you?
Why doesn't your site have a big part look up program?
Why does your site say needapplianceparts, and not the actual name of your business Cannon's Appliance Service?
Why should I order a part from you and not someone else?
Why are prices sometimes different than what you have on your local pickup prices?
What is a normal labor rate on trip charges nation wide anyways?
What do i need to know before i call for service?

What is your return policy?
Within 30 days of receiving your order, you may return any item in its original condition for a full refund of the purchase price. If we've made an error in the shipment, we'll also refund the shipping and handling charges. Free shipping orders will have a $7.00 shipping fee deducted on returns not due to our errors.
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Do i have to have a Paypal account to pay you?
Do i have to have a Paypal account to pay you? No. On the log in of Paypal,that you will be redirected to, all you have to do is click the text (click here) next to the (don't have a paypal account?). And then follow directions. Paypal is a well trusted company if you haven't dealed with them yet. All your transactions will be secure.
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What is the warranty on electrical or mechanical parts?
All electrical and mechanical parts have a 90 day manufacture part only warranty. Which is handled through our store.
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Why doesn't your website have an email address listed?
There are spammers out there that will crawl the websites over and look for email addresses. This helps stop spam. We have a simple fill out form in the contact us form. If you need the email address to put in your address book, simply email us for a request and we will email you back as soon as possible.
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Do you ship world wide?
No, we only ship to United States. Hawaii and Alaska we can ship, but the shipping cost is extra.
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What is your home service rates?
$79.00 30 day guarantee! 90 day manufacture part warranty. The Price to your home includes 30 minutes of labor also.You are not charged a second trip charge rate to your home if we do not stock the part on our truck.(Just the time involved if we need to come back for a part not stocked on the truck, $30.00 minium, which will include 30 minutes of labor.) If the service call runs over the 30 minutes we do charge for every 5 minutes over (example 15 minutes $15.00 extra)Most service calls are under 30 minutes. What businesses do you know of who have there full rates published so you know what to expect? Alot of businesses offer a cheap trip or low cost diagnosis,but let me warn you of high labor rates after that you will get! Our rates are understandable and easy to understand,so give us a try and you won't be disappointed.
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What is the shop fee for an appliance that is brought into the shop?
If you bring in an appliance to our repair shop, it is a $30.00 basic diagnosis fee. A estimate will be given before any repair is made, beyond the diagnosis. We do have a $20.00 fee for microwaves only. Which will cover diagnosis only.
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Do you ship to unconfirmed shipping addresses?
No. As of 02/01/2006 we require a confirmed shipping address.
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Do i have to have a Paypal account to pay you?
No. You can still use paypal.com,or use your credit card direct within our site.
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Why doesn't your site have a big part look up program?
Why does your site not have a large catalog for parts? We are in fact a large company but small (online)company and with 1,000's of parts needed for appliance its very hard to keep a updated website on part changes. Also large companies with self look up online part programs pay alot of money to keep it up,which in turns reflects on the price of the parts they sell you. So please excuse our way of ordering parts,but we pass the saving on to you and you will be very happy with the savings you will find,just take any of the part numbers on our site and compare them around.We are still very prompt and supply you with a low price and fast service. Thank you.
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Why does your site say needapplianceparts, and not the actual name of your business Cannon's Appliance Service?
Why does your site say needapplianceparts, and not the actual name of your business Cannon's Appliance Service? Well at the time of the web site being developed, we needed a catchy name for our web site. Needapplianceparts was the answer. Simple as that. It's pretty much internet marketing and search engine submission placing. Its easier on the web to remember a internet address than a company name.This is not a seperate company we are the same, all in one. The web site developer is Rick Cannon (me) also an appliance tech at Cannon's Appliance Service.
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Why should I order a part from you and not someone else?
Why should I order a part from you and not someone else? We currently stock over 4,500 parts for major appliances. We are computer linked with the largest appliance distrubuter in the U.S.A. If we dont have it, we'll get it from them at no extra charge to you(next day to us in some cases)! And we are not a out of the home type of online buisness, we are a real buisness 20 + years established.
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Why are prices sometimes different than what you have on your local pickup prices?
Why are prices sometimes different than what you have on your local pickup prices? Well, actually all our normal stocked prices should be the same. But if you were qouted a different price for a (special order) part please let caller know,and we will look into it. Because we are trying to beat all the main internet prices availble to you,that day maybe a special rate on shipping or a blow out on that part. Plus shipping and handling charges may be to work out same. All of this combined your price on us shipping it to you maybe different than you just walking in and picking up the part you want. Which you will get a LOW COST ANYWAYS. We do go by a low MSRP on all parts.
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What is a normal labor rate on trip charges nation wide anyways?
What is a normal labor rate anyways? Rates do vary for most companys! An average professional costs a trip to your home and 30 minutes of labor for around $65.95 --- $85.95 USA area! Always use a company that handles multi warranty work even if its C.O.D .You have a better chance of getting a honest company! Or call a local dealer and see who they recommend. Don't fall for big phone page ads and cheap trip charge rates,they will more likely be a one time bandit!
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What do i need to know before i call for service?
The most common problem believe it or not, is proper power to the appliance. Always make sure proper power is at the machine if it is not working at all. Second please the get the model and serial number off the appliance, and give it to the call taker and explain what the machine is not doing. This will sometimes prescreen service calls and possibly bring the part needed with us,if not already on our stocked vans.
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